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Solution to Problem: NTDLL.DLL windows 7 error

NTDLL.DLL windows 7 error

Hello, I saw this thread ( http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-explorerexe-keeps-crashing-ntdlldll/949c9965-f4d9-42e5-9828-b586588138e2 ) and wanted to make a new post per the community managers request to other
users.
I support 2 users who just got the exact same laptop model.
Both have windows 7 x64 PRO installed.
 Their windows explorer locks up at random moments.
I asked them to contact me when ever this happens.
This morning it happened to both of them not even
20 minutes apart.
I tracked down the event logs and found this message:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xf68
Faulting application start time: 0x01cf4a7ea40a05d3
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 82f5af8a-b676-11e3-953c-f01faf66a19c
they both have the same thing for the most part.
system32\ntdll.dll faulted both times.
I attempted the "answer" fix posted in the prior topic but both users already have that setting applied by default.
Any help is appreciated.
thank you!

Anwsers to the Problem NTDLL.DLL windows 7 error



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by HowToFixJavaE | 2016-07-04 18:05